QNOTE SUPPORT
Keep the thought.
We’ll help with the rest.
For recording, transcription, summaries, storage, subscriptions, accessibility, or privacy questions, email support@qshot.one.
Before you contact us
- Open Qnote Settings and note the app version and build number.
- Include your iPhone model, iOS version, and the language selected for transcription.
- Describe what you expected, what happened, and whether the original audio still plays.
- Do not uninstall Qnote if it contains recordings that are not backed up. Do not email a private recording unless support specifically asks for a sample and you have permission to share it.
Common questions
Where are my recordings?
Qnote stores notes and audio on your device by default. If you enable iCloud storage, Qnote places them in your private iCloud Drive container.
Does Qnote Cloud receive my audio?
No. Qnote Cloud receives the transcript and summary settings needed to generate a summary, not the original audio file.
Why can a transcript be wrong?
Speech recognition depends on the selected language, the device, background noise, and pronunciation. Review important names and decisions against the original audio.
How do I manage a subscription?
Open iOS Settings → Apple Account → Subscriptions. Purchases and cancellations are handled by Apple.
How do I request deletion of Qnote Cloud records?
Email support@qshot.one. We may ask for the random Qnote installation identifier needed to locate cloud usage records without requesting your recording.